612 N. Huron St. (Downtown Toledo)
TARTA Transit Hub
TARTA does not discriminate in employment, provision of services, and/or business practices on the basis of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, military status, and physical or mental disability. TARTA prohibits workplace harassment, including sexual harassment, as well as retaliation against employees.
These procedures cover all external complaints regarding TARTA programs and activities filed under Title VI of the Civil Rights Act of 1964 as contained in 49 CFR 21, “Nondiscrimination in the Federally-Assisted Programs of the Department of Transportation.” Title VI says that “[n]o person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or subjected to discrimination under any program or activity receiving Federal financial assistance.”
These procedures, required per 23 CFR 200.9 (b)(3), also cover external complaints regarding TARTA programs or activities filed under other related nondiscrimination laws that additionally prohibit discrimination on the basis of disability, sex, age and/or low income. This includes, but is not limited to, Section 504 of the Rehabilitation Act of1973, the Civil Rights Restoration Act of 1987, the Americans with Disabilities Act of 1990, 23 USC 324, 42 USC 610, Executive Order 13166, and the DOT Order on Environmental Justice and Executive Order 12898. These procedures are for any external discrimination complaints relating to any program or activity administered by TARTA.
Any external complaints that come through the TARTA organization via telephone, mail, e-mail or in person, are processed and logged immediately by the Information or Customer Service Department staff. The differentiation of complaints varies from bus stop removal, buses running late, driver’s attitude, service provisions, bus passenger shelter removal, trash and/or many other issues. However, if there is a complaint that is identified to be a Title VI claim, the information is processed by the Operations Department.
Federal regulation 49 CFR 21 outlines types of prohibited discriminatory actions per that law. It follows, in part:
The law prohibits intimidation or retaliation of any kind. The procedures do not deny the right of the complainant to file formal complaints with other federal, state, or local agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints.
For more information regarding the TARTA complaint process of filing complaints, please contact: [email protected]
Customer Care Manager
(419) 382 9901 x1801
Chief Executive Officer TARTA
Upon request, alternative formats of this document will be produced for people who are disabled. Call (419) 382-9901 or email [email protected]. All language assistance services for Toledo Area Regional Transit Authority programs and services, including paratransit functional assessments and paratransit eligibility appeals, are provided to the public at no charge.Last Updated on June 26, 2023
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