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Reasonable Modification

TARTA is committed to providing safe, reliable, courteous, accessible, and user-friendly services to its customers. To ensure equality and fairness, TARTA is committed to making reasonable modifications to its policies, practices, and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by completing the form below or by contacting Customer Service at 419-382-9901.

Reasonable Modification Request Form

In determining whether to grant a requested modification, the Toledo Area Regional Transit Authority (TARTA) will be guided by the provisions of the Americans with Disabilities Act (ADA) as amended and the United States Department of Transportation (DOT) regulations in conjunction with the guidance provided in Appendix E of Title 49 CFR Part 37.

Name of Individual Requesting Modification
Name of Passenger Wishing to Utilize Modification
Address of Passenger Who Needs Modification
Please indicate the address where you will need the requested modification:

Statement of Policy

FTA has mandated that a public entity providing fixed route or demand response service shall respond to requests by individuals with disabilities for reasonable modification to policies and practices consistent with specific guidelines as outlined in the regulations. In addition, the public entity providing fixed route or demand responsive service is required to make information available to the public detailing how to contact the public entity to request reasonable modification.

In response to these guidelines, the Authority, as a provider of fixed route and demand response service has established the following:

  • Means by which passengers and the public in general are informed that individuals with disabilities may request reasonable modification in order to utilize existing fixed route or demand responsive service.
  • Process describing how requests for reasonable accommodation are to be accepted, authorized or denied, with an option to appeal the initial determination if desired.
  • Recertification process.
  • Procedure for handling “ad hoc” requests.
  • Timeline for processing.

Requests for Reasonable Modification by Passengers

Requests for reasonable modifications of policies and practices will be considered as follows:

  • The reasonable modification policy applies to passengers with disabilities for use of TARTA Transit services.
  • The passenger with disabilities who desires a reasonable modification will be required to describe what they believe is needed to use the Transit service.
  • Requests for reasonable modification do not have to be written; however, it is desirable that whenever possible, requests for reasonable modification will be made in advance.
  • The passenger does not need to use the term “reasonable modification.”

Requests for reasonable modifications of policies and practices can be denied due to one or more of the following reasons:

  • Granting the request would fundamentally alter the nature of the transportation services, program or activities;
  • Granting the request would create a direct threat to the health or safety;
  • Without the requested modification, the individual with a disability is able to fully use the services, programs, or activities for their intended purpose;
  • Request creates an undue financial and administrative burden.

Process for Submitting an Appeal

If the passenger disagrees with the initial determination, an appeal may be filed. A request for appeal form is available to fill out below. The form includes the procedure by which the Authority processes and responds to appeal.

All language assistance services for Toledo Area Regional Transit Authority programs and services, including paratransit functional assessments and paratransit eligibility appeals, are provided to the public at no charge.

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