TARTA Customer Satisfaction Survey and Customer Forum
In the last several months, TARTA has conducted several new efforts to measure customer satisfaction and receive feedback from the Toledo Metro area.
Through online and phone surveys for both fixed-route and paratransit service, surveys were conducted by Transpro Consulting, an independent consulting firm, to gauge customers’ support for a variety of issues ranging from bus cleanliness and driver courtesy to the convenience and frequency of local bus routes. In addition, TARTA also hosted a virtual forum via Zoom on Nov. 19, 2020 to present findings and survey results to customers.
As TARTA continues is transformational journey to becoming a best-in-class transit system, it will continue to rely on the input of community members and customers to understand and improve its customer experience. Learn more about TARTA’s most recent survey and webinar below.
Customer Forum
The Toledo Area Regional Transit Authority (TARTA) hosted its first virtual Customer Forum on November 19, 2020 from 6p.m. – 7p.m. The forum was open to the public and all TARTA and TARPS riders were encouraged to attend. The webinar-style public meeting explored topics related to customer experience, service changes and results from a TARPS customer survey. In addition, the forum included a question and answer session with TARTA staff members.
If you were not able to attend the forum, an online recording is now available.
View the Customer Forum webinar here.
Unexpected technical issues occurred with the recording of the Customer Forum webinar at the 15:34 timepoint. To view the presentation slides with results from the TARPS customer survey, presentation material from AECOM and answers to audience questions, see below:
The Customer Forum and survey period have concluded.
The Toledo Area Regional Transit Authority (TARTA) launched an online and phone survey to measure customer satisfaction.
The survey gathered customer feedback and satisfaction about TARTA and TARPS services in a variety of areas including:
Bus and vehicle cleanliness
Driver courtesy
Convenience and frequency of local bus routes
Customer confidence in TARTA’s response to COVID-19
Preferred customer communication methods
Customers who completed the survey were entered into a $100 prize drawing.
TransPro Consulting facilitated the survey and compiled the survey results.
TARPS Customer Satisfaction Survey
In partnership with TARTA, consulting firm TransPro completed a phone survey of TARPS riders in September 2020. The survey included capturing rider experience, feedback and overall satisfaction with our paratransit services.
TARTA Customer Satisfaction Survey
TARTA customers were encouraged to take the Customer Satisfaction Survey online or by phone. By completing the survey, customers were entered into a prize drawing for their participation. One winner was selected for a $100 gift card.
Questions, comments or concerns regarding the survey may be directed to the TARTA information line at (419) 246-7433 (RIDE) or to TARTA’s Contact Us page.
TARTA has engaged TransPro Consulting to conduct this survey and analyze its results.
